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About ISO 10002:2018
ISO 10002:2018 This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides.
It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.
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ISO 9001:2015, ISO 14001:2015, OHSAS 18001:2007, ISO 45001:2018, ISO 20000- 1:2011, ISO 27001:2013, ISO 22000:2005, ISO 22000:2018, ISO 50001:2011 and ISO 13485:2016 and FSSC 22000, ISO 39001:2012, ISO 21898:2004, ISO/IEC 27018:2014, ISO 10668:2010, ISO 21001:2018, ISO 10004:2018, ISO 10002:2018, ISO 20121:2012, ISO 22301:2012, Iso 37001:2016, ISO 55001:2014, ISO 29990:2010, ISO 41001:2018, ISO 20000-1:2018.
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